Contact Us

Online Order Enquiries
 
For all online order related enquiries, including delivery questions, amendments, product concerns or tracking queries, please email:
 
office@malpasfarmshop.co.uk
 
Our customer services team aim to respond to all enquiries within 24 hours.
 
Please note that this email address is monitored daily until 2pm. Messages received after this time will be responded to on the next working day.
 
 Important Information
 
Our retail team at the farm shop do not have access to online order systems or customer account information.
 
Online orders are prepared and managed at a separate site, therefore our in store staff are unfortunately unable to assist with online order enquiries.
 
Please do not telephone the retail shop regarding online orders, as the team there will not be able to access your order details or provide updates.
 
To ensure your query is dealt with efficiently and as quickly as possible, please contact our customer services team directly via email.
 
Frequently Asked Questions
 
Before contacting us, you may find the answer you need in our Frequently Asked Questions section.
 
This covers delivery information, storage guidance, cooking advice, returns, and other common queries.
 
We appreciate your patience and look forward to assisting you.
 
Malpas Farm Shop